Tecnotree’s Digital Customer Lifecycle Manager (DCLM) is an easy-to-use platform for building your own personalized customer relationships. The strength of Tecnotree DCLM is its ability to make life easier for its users through human centered design based prebuilt journeys. The streamlined and customizable interface has been redesigned to save time and effort in serving users. Tecnotree DCLM automates key customer onboarding and lifecycle processes. It empowers CSPs to continuously generate, maintain and build immersive yet contextual and personalized customer experiences throughout their evolving lifecycle. It provides a user-centered design with advanced tools to fully support the various roles of users, from customer response teams to back-office teams. With Tecnotree DCLM, you can offer optimal customer experience through real-time contextual information, responding instantly to orders and requests, and including personalized products in your offers, thanks to a contextal and real-time 360-degree customer view. With user-centric design thinking principles, the platform has increased efficiency being highly performant even in low bandwidth areas. It is device agnostic, having reduced queues at SC/on call, and reduced AHT for agents